A hosting account may be suspended for several reasons. The most common are billing, security, abuse or resource-related issues.
Possible reasons include:
- An unpaid invoice.
- A security issue on the account.
- Malware, spam or phishing content.
- A serious breach of acceptable use rules.
- Resource usage causing problems for other customers.
If the suspension is billing-related, paying the outstanding invoice will usually allow the service to be restored. In some cases there may be a short delay while the system updates.
If the suspension is security or abuse-related, please contact support. We may need to explain what was found and what needs to be fixed before the service can be unsuspended.
If you are not sure why the account has been suspended, log in to the client area and check for unpaid invoices or support tickets. You can also contact support and we will advise.