If you have updated your website but still see the old version, there are a few common causes.
Check the Files Were Uploaded to the Correct Folder
Make sure the new files are in the correct document root for the domain.
For the main domain, this is usually:
public_html
For another domain on the same hosting account, check the domain’s document root in cPanel.
Clear Your Browser Cache
Your browser may be showing a saved copy of the old page.
Clear the browser cache, or reload the page using a hard refresh.
On many Windows browsers, you can press Ctrl + F5 while viewing the page.
Check for Multiple Homepage Files
If more than one homepage file exists, the server may load the old one first.
For example, if both index.html and index.php exist in the same folder, one may take priority over the other.
Rename or remove the old homepage file if it is no longer needed.
Check Website or Plugin Caches
If you use WordPress or another application, it may have its own cache.
Clear any website, plugin, theme, or server-side cache after uploading changes.
If It Still Shows the Old Page
Open a support ticket and tell us:
- The domain name
- The page URL
- Which file you updated
- Where you uploaded it