This article applies to ICANN domains, including many common domain extensions such as .com, .net, .org, .info, and .biz.
ICANN requires registrars to check that domain registrant contact details are accurate. This is why you may receive verification emails after registering, transferring, or updating a domain.
When Verification Is Required
You may need to verify the registrant contact details when:
- A domain is registered with contact details that have not been verified before.
- A domain is transferred in.
- The registrant contact details are changed.
- The registrar has reason to believe the details may be inaccurate.
How Long You Have to Verify
You normally have 15 days to complete the verification.
The verification email will be sent to the registrant email address on the domain.
If the verification is not completed in time, the domain may be suspended until the contact details are verified.
What Happens During the Verification Period
During the 15 day verification period, the domain should normally continue to work.
If the verification is not completed, the domain may stop resolving. This means the website, email, and other services using the domain may stop working.
What to Do If You Receive a Verification Email
- Check that the email refers to a domain you own.
- Open the verification link in the email.
- Follow the instructions on screen.
- Keep your contact details up to date in your 4UHosting customer account.
Annual Contact Reminder Emails
ICANN-accredited registrars must also send a yearly reminder asking domain owners to review their domain contact details.
If the details are wrong, update them as soon as possible.
If Your Domain Has Been Suspended
If your domain has stopped working because of ICANN contact verification, contact us.
If the registrant email address is wrong, we may need to update the domain contact details and resend the verification email.
Once the verification is completed, the domain should start working again, although DNS may take time to update.