Root access gives full administrative control of a server. On a managed cloud server, this level of access is normally handled by 4UHosting as part of the managed service.
If you need a root-level change, please contact support and tell us what you need. We can review the request and make the change where it is suitable for the server and service.
This approach helps keep the server stable, secure and supportable. It also means we can keep track of important configuration changes.
If you specifically need full root access, please speak to us before ordering or changing service. We can advise whether a managed cloud server is the right fit or whether a different setup would be more suitable.