{"id":1390,"date":"2026-08-15T14:44:00","date_gmt":"2026-08-15T13:44:00","guid":{"rendered":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/uploaded-files-but-can-t-see-my-site\/"},"modified":"2026-08-19T14:00:23","modified_gmt":"2026-08-19T13:00:23","slug":"uploaded-files-but-can-t-see-my-site","status":"publish","type":"kb_article","link":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/uploaded-files-but-can-t-see-my-site\/","title":{"rendered":"Uploaded Files But Can&#8217;t See My Site"},"content":{"rendered":"<p>If you uploaded your website files but cannot see the site, the files may be in the wrong folder, the homepage may have the wrong name, or your browser may still be showing an old version.<\/p>\n<h2>Check the Upload Folder<\/h2>\n<p>For the main website on your hosting account, website files should normally be uploaded to:<\/p>\n<p><strong>public_html<\/strong><\/p>\n<p>If the domain is not your main domain, check the domain&#8217;s document root in cPanel and upload the files to that folder.<\/p>\n<h2>Check the Homepage Filename<\/h2>\n<p>Your homepage should normally be named:<\/p>\n<p><strong>index.html<\/strong><\/p>\n<p>The filename must be lowercase.<\/p>\n<p>Linux servers are case sensitive, so <strong>Index.html<\/strong> and <strong>index.html<\/strong> are different filenames.<\/p>\n<h2>Check File Permissions<\/h2>\n<p>Website files normally need permissions of <strong>644<\/strong>.<\/p>\n<p>Folders normally need permissions of <strong>755<\/strong>.<\/p>\n<p>Do not set files or folders to <strong>777<\/strong>.<\/p>\n<h2>Clear Your Browser Cache<\/h2>\n<p>Your browser may still be showing an old version of the site.<\/p>\n<p>Clear the browser cache or try a hard refresh.<\/p>\n<p>On many Windows browsers, press <strong>Ctrl + F5<\/strong> while viewing the page.<\/p>\n<h2>If It Still Does Not Work<\/h2>\n<p>Open a support ticket and tell us:<\/p>\n<ul>\n<li>The domain name<\/li>\n<li>The folder you uploaded the files to<\/li>\n<li>The name of your homepage file<\/li>\n<li>What you see when you visit the website<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you uploaded your website files but cannot see the site, the files may be in the wrong folder, the homepage may have the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","kb_category":[26],"class_list":["post-1390","kb_article","type-kb_article","status-publish","hentry","kb_category-web-hosting"],"_links":{"self":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1390\/revisions"}],"predecessor-version":[{"id":2574,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1390\/revisions\/2574"}],"wp:attachment":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/media?parent=1390"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_category?post=1390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}