{"id":1367,"date":"2025-11-04T12:12:00","date_gmt":"2025-11-04T12:12:00","guid":{"rendered":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/error-number-0x800ccc0e\/"},"modified":"2026-08-19T14:00:53","modified_gmt":"2026-08-19T13:00:53","slug":"error-number-0x800ccc0e","status":"publish","type":"kb_article","link":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/error-number-0x800ccc0e\/","title":{"rendered":"Error Number 0x800CCC0E"},"content":{"rendered":"<p>This error normally means your email program cannot connect to the outgoing mail server.<\/p>\n<p>It is often caused by incorrect SMTP settings, blocked outgoing mail ports, or security settings in the email program.<\/p>\n<h2>Check the Outgoing Mail Settings<\/h2>\n<p>Use these settings for sending mail:<\/p>\n<ul>\n<li>Outgoing server: <strong>mx.yourdomain<\/strong><\/li>\n<li>Recommended SMTP port: <strong>465<\/strong> with SSL\/TLS<\/li>\n<li>Alternative SMTP port: <strong>587<\/strong> with STARTTLS<\/li>\n<li>SMTP authentication: <strong>on<\/strong><\/li>\n<li>Username: your full email address<\/li>\n<li>Password: the mailbox password<\/li>\n<\/ul>\n<p>Replace <strong>yourdomain<\/strong> with your own domain name.<\/p>\n<h2>Check SMTP Authentication<\/h2>\n<ol>\n<li>Open the account settings in your email program.<\/li>\n<li>Find the outgoing mail server or SMTP settings.<\/li>\n<li>Make sure authentication is enabled for the outgoing server.<\/li>\n<li>Use the full email address as the username.<\/li>\n<li>Save the settings.<\/li>\n<li>Try sending again.<\/li>\n<\/ol>\n<h2>If the Error Mentions Port 25<\/h2>\n<p>If the error message mentions port 25, the email program is using old non-secure SMTP settings.<\/p>\n<p>Change the outgoing SMTP port to <strong>465<\/strong> with SSL\/TLS, or <strong>587<\/strong> with STARTTLS if your email program asks for STARTTLS.<\/p>\n<h2>If It Still Does Not Work<\/h2>\n<p>Check that the email address and password are correct.<\/p>\n<p>If you are using antivirus, firewall, or VPN software, temporarily check whether it is interfering with the email connection.<\/p>\n<p>If you still cannot send email, open a support ticket and include the full error message.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This error normally means your email program cannot connect to the outgoing mail server. It is often caused by incorrect SMTP settings, blocked outgoing&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","kb_category":[7],"class_list":["post-1367","kb_article","type-kb_article","status-publish","hentry","kb_category-email"],"_links":{"self":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1367\/revisions"}],"predecessor-version":[{"id":1369,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1367\/revisions\/1369"}],"wp:attachment":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/media?parent=1367"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_category?post=1367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}