{"id":1365,"date":"2026-05-23T15:13:00","date_gmt":"2026-05-23T14:13:00","guid":{"rendered":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/can-receive-email-but-can-t-send\/"},"modified":"2026-08-19T14:00:32","modified_gmt":"2026-08-19T13:00:32","slug":"can-receive-email-but-can-t-send","status":"publish","type":"kb_article","link":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/can-receive-email-but-can-t-send\/","title":{"rendered":"Can Receive Email but Can’t Send"},"content":{"rendered":"

If you can receive email but cannot send, the outgoing mail settings are usually incorrect.<\/p>\n

Sending and receiving email use different settings. Your email program must authenticate with the outgoing mail server before it can send messages.<\/p>\n

Check SMTP Authentication<\/h2>\n
    \n
  1. Open the email account settings in your email program.<\/li>\n
  2. Find the outgoing mail server or SMTP settings.<\/li>\n
  3. Make sure SMTP authentication is enabled.<\/li>\n
  4. Use the full email address as the username.<\/li>\n
  5. Use the mailbox password.<\/li>\n
  6. Save the settings.<\/li>\n
  7. Try sending again.<\/li>\n<\/ol>\n

    Check the Outgoing Server and Port<\/h2>\n

    Use these settings for sending mail:<\/p>\n

      \n
    • Outgoing server: mx.yourdomain<\/strong><\/li>\n
    • Recommended SMTP port: 465<\/strong> with SSL\/TLS<\/li>\n
    • Alternative SMTP port: 587<\/strong> with STARTTLS<\/li>\n
    • SMTP authentication: on<\/strong><\/li>\n
    • Username: your full email address<\/li>\n
    • Password: the mailbox password<\/li>\n<\/ul>\n

      Replace yourdomain<\/strong> with your own domain name.<\/p>\n

      If Your Internet Provider Blocks Sending<\/h2>\n

      Some internet providers block old non-secure outgoing mail ports.<\/p>\n

      Use SMTP port 465<\/strong> with SSL\/TLS enabled, or port 587<\/strong> with STARTTLS if your email program requires it.<\/p>\n

      If It Still Does Not Work<\/h2>\n

      Check the full email settings in cPanel under Email Accounts<\/strong> and Connect Devices<\/strong>.<\/p>\n

      If you are still unable to send, open a support ticket and include the error message from your email program.<\/p>\n","protected":false},"excerpt":{"rendered":"

      If you can receive email but cannot send, the outgoing mail settings are usually incorrect. Sending and receiving email use different settings. Your email…<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","kb_category":[7],"class_list":["post-1365","kb_article","type-kb_article","status-publish","hentry","kb_category-email"],"_links":{"self":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1365\/revisions"}],"predecessor-version":[{"id":1370,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_article\/1365\/revisions\/1370"}],"wp:attachment":[{"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/media?parent=1365"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.4uhosting.co.uk\/articles\/wp-json\/wp\/v2\/kb_category?post=1365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}