You’ve ordered your hosting, received your account details, but your new website or hosting account doesn’t seem to be working yet.<\/p>\n
There are several perfectly normal reasons why this can happen with a new account. The quickest way to work out what’s going on is to start with your domain name.<\/p>\n
Open a web browser such as Chrome, Edge, Firefox or Safari.<\/p>\n
Click in the address bar at the very top of the browser<\/strong> and type your complete website address, for example:<\/p>\n Then press Enter.<\/p>\n Replace This catches more people out than you might expect.<\/p>\n Typing your domain name into Google is not the same thing as visiting the domain directly<\/strong>.<\/p>\n A brand-new website may not be listed in Google yet, and an existing domain may still have old search results indexed.<\/p>\n You need to enter:<\/p>\n directly into your browser’s address bar<\/strong>.<\/p>\n Some browsers use the same box for web addresses and Google searches, which can make this slightly confusing. Including the full What happens next gives us a useful clue.<\/p>\n Good \u2014 your domain is reaching the new hosting account.<\/p>\n You can move on to setting up your email addresses, uploading or installing your website, and using cPanel.<\/p>\n Your domain may still be pointing to your previous hosting provider, or a recent DNS change may still be working its way around the internet.<\/p>\n If you’ve only recently changed your nameservers, this can be perfectly normal for a while.<\/p>\n See How Long Do DNS Changes Take?<\/strong> for more information.<\/p>\n This usually means the domain is still pointing to your previous provider.<\/p>\n If the domain isn’t registered with 4UHosting, check that you’ve changed its nameservers to the ones shown in your Hosting Account Details<\/strong> email.<\/p>\n See How to Change Your Domain’s Nameservers<\/strong>.<\/p>\n You might see a message such as:<\/p>\n This usually points towards a domain or DNS issue rather than a problem with the website files themselves.<\/p>\n If your domain is registered with another provider, check that its nameservers have been changed to the ones supplied in your Hosting Account Details<\/strong> email.<\/p>\n If you registered the domain through 4UHosting and believe everything should already be active, contact us and we’ll check it for you.<\/p>\n DNS changes are not always visible everywhere immediately.<\/p>\n When a domain’s nameservers are changed, internet providers and DNS servers around the world may continue using previously cached information for a while.<\/p>\n This can produce some apparently strange results.<\/p>\n Your website might work on your phone but not your computer.<\/p>\n You might see the new site while somebody else still sees the old one.<\/p>\n It might even work using your phone’s mobile connection but show the old site when connected to your home Wi-Fi.<\/p>\n That doesn’t necessarily mean anything is broken. The two connections may simply be using different cached DNS information.<\/p>\n See How Long Do DNS Changes Take?<\/strong> for a more detailed explanation.<\/p>\n If your domain is reaching the new 4UHosting account, you can then check your cPanel login.<\/p>\n Visit:<\/p>\n Replace Use the cPanel username and password from your Hosting Account Details<\/strong> email.<\/p>\n Remember that your cPanel login is different from the email address and password you use to access your 4UHosting customer account.<\/p>\n If the website is reaching 4UHosting but That’s usually much easier to explain.<\/p>\n A hosting account gives your website somewhere to live, but it doesn’t automatically create the website itself.<\/p>\n You may still need to:<\/p>\nhttps:\/\/www.example.test<\/code><\/p>\nexample.test<\/code> with your actual domain name.<\/p>\nMake sure you’re visiting the website \u2014 not searching for it<\/h3>\n
https:\/\/www.example.test<\/code><\/p>\nhttps:\/\/www.<\/code> at the beginning helps make it clear that you want the browser to visit the website rather than search for it.<\/p>\nWhat do you see?<\/h2>\n
You see a 4UHosting page or your new website<\/h3>\n
You still see your old website<\/h3>\n
You see a page from another hosting company<\/h3>\n
You get a browser error<\/h3>\n
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Have the nameservers only just been changed?<\/h2>\n
Once your domain is working, try cPanel<\/h2>\n
https:\/\/www.example.test\/cpanel<\/code><\/p>\nexample.test<\/code> with your own domain name.<\/p>\n\/cpanel<\/code> isn’t working, double-check the login information first. If you’re still unable to get in, open a support ticket and we’ll check it.<\/p>\nThe domain works, but there’s no website<\/h2>\n
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