{"id":1333,"date":"2025-10-08T15:10:00","date_gmt":"2025-10-08T14:10:00","guid":{"rendered":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/getting-started-with-your-4uhosting-account\/"},"modified":"2026-08-19T14:00:56","modified_gmt":"2026-08-19T13:00:56","slug":"getting-started-with-your-4uhosting-account","status":"publish","type":"kb_article","link":"https:\/\/www.4uhosting.co.uk\/articles\/knowledgebase\/getting-started-with-your-4uhosting-account\/","title":{"rendered":"Getting Started with Your 4UHosting Account"},"content":{"rendered":"

Firstly, welcome to 4UHosting, and thank you for choosing us.<\/p>\n

If you’ve just signed up for one of our hosting plans, this guide will help you get everything up and running. We’ll cover the important bits: finding your account details, accessing cPanel, getting your domain pointed to us, creating email addresses and putting your website online.<\/p>\n

Don’t worry if you’re new to hosting. You don’t need to do everything at once, and if you get stuck we’re here to help.<\/p>\n

Your Hosting Account Details email<\/h2>\n

Once your hosting account has been created, we’ll send you an email entitled Hosting Account Details<\/strong>.<\/p>\n

Keep this email somewhere safe. It contains important information about your hosting account, including your cPanel login details and the information you’ll need if your domain is registered with another provider.<\/p>\n

If you haven’t received it yet, your hosting account may still be waiting to be set up. Accounts ordered outside our normal working hours may not be provisioned until the following morning.<\/p>\n

You can also check the Email History<\/strong> inside your 4UHosting customer account. Copies of important emails we’ve sent you are stored there for future reference.<\/p>\n

If you think your account should have been created but you haven’t received the details within 24 hours, open a support ticket and we’ll take a look.<\/p>\n

Your 4UHosting account and cPanel are different things<\/h2>\n

This catches quite a few people out when they first start.<\/p>\n

You have two separate logins<\/strong>.<\/p>\n

Your 4UHosting customer account<\/strong> is where you manage things such as your services, invoices, domains and support tickets. You sign into this using your email address and customer account password.<\/p>\n

Your cPanel account<\/strong> is the control panel for your actual hosting. This is where you manage your website files, email accounts, databases, backups, domains and other hosting features.<\/p>\n

The username and password for cPanel are included in your Hosting Account Details<\/strong> email.<\/p>\n

If one password doesn’t work in the other login, this is usually why.<\/p>\n

Is your domain pointing to your new hosting account?<\/h2>\n

Before your website or email can work from your new hosting account, your domain needs to point to the correct servers.<\/p>\n

If you registered a new domain through 4UHosting at the same time as ordering your hosting, we’ll normally take care of this for you.<\/p>\n

If your domain is registered somewhere else, you’ll need to update its nameservers to the ones shown in your Hosting Account Details<\/strong> email.<\/p>\n

Your current domain registrar should provide an option for changing nameservers in its control panel. If you’re not sure how to do this, see our guide to changing your domain’s nameservers<\/strong>, or contact us and we’ll point you in the right direction.<\/p>\n

Remember that DNS changes aren’t always instant, so a domain that has just been updated may take a little while before everyone on the internet sees the new hosting account.<\/p>\n

Transferring your domain to 4UHosting?<\/h3>\n

You don’t have to transfer your domain to us in order to use our hosting.<\/p>\n

You can leave the domain with its existing registrar and simply change its nameservers.<\/p>\n

If you do<\/em> want to transfer the domain to 4UHosting as well, we’d normally suggest getting the nameservers changed first. This means the website can start using the new hosting without having to wait for the domain transfer itself to complete.<\/p>\n

The transfer process varies depending on the type of domain, so see our Transferring a Domain to 4UHosting<\/strong> guide for the current instructions.<\/p>\n

Logging in to cPanel<\/h2>\n

Once your hosting account is ready, cPanel is where you’ll manage most of it.<\/p>\n

You can normally access it by visiting:<\/p>\n

https:\/\/www.example.test\/cpanel<\/code><\/p>\n

Replace example.test<\/code> with your own domain name.<\/p>\n

Enter the cPanel username and password from your Hosting Account Details<\/strong> email.<\/p>\n

Once logged in, you’ll see the various tools available for your account, grouped into sections for things such as email, files, databases, domains, security and software.<\/p>\n

If this is your first time using cPanel, don’t feel you need to understand every icon on the screen. Most customers only use a handful of them regularly.<\/p>\n

Our cPanel Knowledgebase<\/strong> contains individual guides for the different cPanel features whenever you need them.<\/p>\n

Creating your email addresses<\/h2>\n

If your hosting plan includes email, you’ll probably want to create addresses such as:<\/p>\n

hello@example.test<\/code><\/p>\n

info@example.test<\/code><\/p>\n

yourname@example.test<\/code><\/p>\n

You create these from Email Accounts<\/strong> inside cPanel.<\/p>\n

You choose the part before the @<\/code>, set a secure password, and cPanel creates the mailbox for you.<\/p>\n

See How to Create an Email Account in cPanel<\/strong><\/a> for the full step-by-step instructions.<\/p>\n

Once you’ve created a mailbox, you can use it with an email application on your computer, phone or tablet, or access it through webmail.<\/p>\n

Using webmail<\/h2>\n

Webmail lets you send and receive email through a web browser without configuring any email software.<\/p>\n

Visit:<\/p>\n

https:\/\/www.example.test\/webmail<\/code><\/p>\n

Log in using your full email address<\/strong> and the password you chose when you created that mailbox.<\/p>\n

For example:<\/p>\n

hello@example.test<\/code><\/p>\n

Your email login is separate from both your 4UHosting customer account login and your main cPanel login.<\/p>\n

Yes, that’s three different types of login.<\/p>\n

We didn’t invent the internet. We just host bits of it.<\/p>\n

Putting your website online<\/h2>\n

There are several ways your website might get onto your hosting account.<\/p>\n

You may be:<\/p>\n