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Section 1. Domain Transfers

NOTE : If you have Ordered a new domain with your hosting you can safely skip to section 2. Your Order.

If you have chosen to transfer a domain...

Depending on the domain type, it can take anything from 24 hours to 10 days to transfer your domain across. In all cases we would advise contacting your previous host and asking them to change the nameservers for the domain to ours. Once the nameservers are with us, your domain will show up on our servers within 24 hours.

NOTE : Changing the nameservers simply points your domain to our hosting it does not transfer your domain. When contacting your registrar, make sure you ask them to unlock the domain ready for transfer away.

Our nameserver details are as follows :-

NS1.THEDNSZONE.COM

IP Address 81.29.75.160

NS2.THEDNSZONE.COM

IP Address 81.29.75.220

(You may not be required to provide the IP addresses)

Org, Biz and Info transfers.

If your domain is one of those mentioned above, you will need to obtain an authorization code from your previous provider. We cannot transfer your domain without this code. Once you have obtained the auth code, simply inform us of the domain name and auth code so we can initiate the transfer request.

UK Domain Transfers.

To transfer a UK domain, (co.uk me.uk org.uk) you must contact your previous host and ask them to change the IPS Tag (sometimes referred to as the Nominet Tag) to ours.

Our tag name is EASYMEDIA.

Section 2. Your Order

If you have placed an order for a domain name only, it will not show on the internet if you navigate to it in a web browser as we do not use holding pages for domains without hosting.

Once you have placed your hosting order you will need to wait for DNS propagation to complete before you can use your hosting. This usually takes between 12 and 72 hours but usually never any more than 24 hours.

You will receive emails from us once your order has been placed and when your account has been activated. Information about logging into your account, control panel and FTP is included in the emails we send you. This information can also be viewed from inside your account area.

Section 3. Your Account Area

To access your account, simply login from our main page. From here you will be taken to your account area where you can view and manage your domains and hosting. You can also upgrade your plans, view members news, cancel hosting and much more from within this area.

The main options are located on the drop down menu on your main account page. You can also click the links in the account information box, to quickly manage your services.

The system has been designed for ease of use and is generally self explanatory. If you require any assistance at all with using this area, please visit our support page and log a support ticket with the helpdesk.

Section 3. Your Control Panel

Your control panel is used to manage your webspace. From here you can add and remove email addresses and FTP accounts for your domain, install scripts, secure your folders and much more.

To login to your control panel, you should visit your domain as follows...

http://www.yourdomain.com/cpanel (where yourdomain.com is the name of your own domain). You will be asked to input a username and password. These are detailed in the documentation we sent you and also in your account area.

There is a direct login option from your account area which enables you to login to your control panel in one single click. It should be noted that if you change your password from inside your control panel, this feature will no longer function correctly.

If you attempt to login to your control panel and you receive a “page cannot be displayed” message. First check that you have entered the information correctly. If you still cant see a login page then it could be that you are on a corporate network or behind a firewall that is blocking the ports 2082 and 2083. You will need to either enable these ports on your firewall or speak to your systems staff to do this for you.

When logging in, please ignore any messages about invalid certificates - your data is still secure.

We would advise that you take some time to familiarize yourself with the control panel and test out some of the facilities.

Down the left hand side of the control panel area, you can see your plan limits displayed. Disk space, bandwidth, number of databases etc. At the bottom left you will find a list of useful information including internal paths to your public web area, sendmail etc. If you dont understand this information, dont worry, you probably dont need it.

We provide very comprehensive help for the control panel in our support area and a large number of flash based video tutorials.

Section 4. Designing and uploading.
It should be noted that we cannot advise you on using HTML, PHP or give any design or development advice. Our role is as a provider of web hosting and domain registration services only.

If you are looking to create a site but have little knowledge of web design, we would suggest trying out one of the content management systems available from the “Fantastico” area of your control panel. These provide a pre – built site structure with modules that you can add / remove quite easily.

If you are designing your site in Frontpage, please note that we are using the latest version of the Frontpage extensions (Frontpage Server Extensions 2002). You can easily publish to your domain using any version of Frontpage that supports these extensions. Microsoft Sharepoint services are not supported.

To publish in frontpage you must do the following...

  • Login to your control panel and install the extensions on your domain by clicking the “Microsoft Frontpage” icon and then the “Install Frontpage extensions” button.
  • In Frontpage open your web and click File > Publish Web.
  • Enter your domain name as http://www.mydomain.com (where domain.com is the name of your own domain). DO NOT Use FTP to publish in Frontpage. this will publish your site to the wrong place on the server and your site will not be displayed.

Most other web page publishing software uses FTP to place your files on the server. This is covered in the next section.

Uploading Files.

You can upload files using the file manager from within your control panel. This can be very slow as it only allows you to upload one file at a time.

We would recommend always using FTP to place files into your webspace.

Note: If you have installed Frontpage extensions, uploading via FTP may cause them to become corrupt and your site wont display correctly. As a rule of thumb, you should use EITHER Frontpage or FTP, never both at the same time.

To use FTP, you should obtain some good FTP client software. You can use the built in FTP options in Internet Explorer but this can be slow, unreliable and is not recommended.

4Uhosting.co.uk recommends CuteFTP available from Globalscape at http://www.cuteftp.com/products/ftp_clients.asp

Connecting...

To connect to your web space using FTP you will need the following information...

FTP Hostname : Always use your domain name without any prefix (e.g. mydomain.com).

FTP Username : By default, this is the same as your control panel username.

FTP Password : By default, the same as your control panel password.

Once connected, you will see a number of folders. Some are named tmp or etc. You must not delete any of the folders in this area of your webspace.

The folder you are most interested in is named public_html. This is where your web accessible files should be placed. it is the “container” for your website and to explain this in more detail, when you navigate in a browser to http://www.yourdomain.com - the contents of this folder are displayed.

Your home page.

Your main web page must be in the public_html folder and must have the file name index.htm, index.html, index.shtml or index.php. The webserver recognizes a file with this name in any folder as the main web page for that folder. Note: Filenames are case sensitive and the main page must be in lower case.

EXAMPLE

You place a file named index.html in your public_html folder. This file will be displayed when you go to http://www.yourdomain.com

Using your FTP client, you create a folder named mystuff in the public_html folder and upload another index.html into here. This page will be displayed instantly if you visit http://www.mydomain.com/mystuff

Using the options in your control panel, you can secure folders and the content within them with passwords very easily – making it simple to create member areas etc.

 

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